Common Errors & Solutions

Can't Log In

Email or password is incorrect

• Check that your email address is correct
• Make sure Caps Lock is off
• Reset your password using "Forgot your password?"

Account is locked

For security, your account will be locked after too many failed login attempts. Please wait a few minutes and try again.

Verification email not received

• Check your spam folder
• Make sure you can receive emails from noreply@blueai.jp
• Verify your email address is correct and request a resend

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• Firefox

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Still having issues?

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