Question 1

How do I create an account?

Accepted Answer

Go to Marunage ID (id.blueai.jp/signup) and enter your email, password, and name to sign up.

Question 2

What if I forgot my password?

Accepted Answer

Click 'Forgot password?' on the login page and enter your email. You'll receive a reset link.

Question 3

How do I clock in and out?

Accepted Answer

Open the attendance page and tap the 'Clock In' or 'Clock Out' button. Location permissions may be required.

Question 4

What are the pricing plans?

Accepted Answer

We offer Free, Standard, and Pro plans. Check the pricing page for details.

Question 5

How do I create an invoice?

Accepted Answer

Go to Invoices, click 'Create New', fill in the client, items, and amounts, then save. You can also export to PDF or send via email.

Question 6

How do I set up an organization?

Accepted Answer

After logging in to Marunage ID, go to the organization creation screen, enter your company name and details, then invite members.

Question 7

How do I manage member permissions?

Accepted Answer

In organization settings, go to Member Management to assign roles like 'Admin' or 'Member' to each user.

Question 8

How do I configure shifts?

Accepted Answer

In attendance settings, you can set up work patterns, break times, and pay period closing dates.

Question 9

How do I change payment methods?

Accepted Answer

Go to organization settings > Billing to update your credit card or billing information.

Question 10

What are common errors and solutions?

Accepted Answer

We've compiled common issues like login failures and data display problems, along with their solutions.

How can we help you?

Frequently Asked Questions